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Frequently Asked Questions

Service Frequently Asked Questions

What is a Managed IT Service Provider?

Managed IT service providers are professionals who manage a company’s network and security infrastructure on a scheduled or routine basis. Usually, MSPs are able to perform maintenance and diagnostic tasks remotely via secure remote access.

What are On-Demand IT Services?

On-demand services are IT service requests handled on an as-needed basis. If its network is knocked offline by an unexpected power outage or natural disaster, for example, a business may seek an on-demand IT service provider to help get the network up and running and restore mission-critical data.

If My Business Has Internal IT Staff, Can Nicolet Tech Still Help?

Many of our clients have onsite IT technicians. At Nicolet Tech, we’re happy to work alongside your current staff, offering assistance and support where needed. Many hands make work light, as they say.

What If I Have an IT Issue Outside of Regular Business Hours, On Holiday or Weekend?

Don’t sweat it. You can reach us anytime using our secure contact form. We are also available by phone or email, and we respond quickly to messages on social media. Visit our contact page to find the way that works best for you.

How Can Nicolet Tech Help Me If My Business is Located Outside of Your Service Area?

Nicolet Tech proudly serves clients throughout Minnesota and Wisconsin. With office locations in Minneapolis and Hudson, our team is able to meet the needs of businesses in the Twin Cities metro area and beyond. We also routinely fulfill maintenance and support requests via remote access.

Can Nicolet Tech Make Hardware or Software Recommendations Based on My Unique Needs?

Yes! We partner with a host of reputable hardware and software vendors. Our team would be happy to recommend a solution that works best for your unique needs.

Technical Frequently Asked Questions

Can Nicolet Tech Help My Business Build a Secure Network and IT Infrastructure from Scratch?

Absolutely. We provide businesses of all sizes with custom network setup and maintenance solutions that suit their unique needs. Whether you’re a startup or a longstanding business looking to increase efficiencies, our team has the skills and experience to get the job done right the first time.

My Business Struggles with Losing Files and Sharing Critical Information. Can Nicolet Tech Help?

Definitely. Proper data management and storage is an integral part of any successful business. If you regularly lose track of important files or waste valuable time searching for essential information, a secure cloud storage solution may be right for you.

Can Nicolet Tech Fix My Slow or Spotty Internet Connection?

Certainly. There are a variety of reasons your internet connection could be slow. The experienced IT pros at Nicolet Tech can easily identify the root cause of your IT issues and find solutions that work. Whether you’re experiencing a bandwidth issue, hardware malfunction, or a slow DNS server, our techs have skills and know-how to get the job done right the first time. Visit our service page to learn more.

Why is My Computer Running So Slow?

A computer’s performance depends on a multitude of factors. The good news is our techs have the diagnostic capabilities to find the root cause of your hardware issue and recommend a solution that works. Whether your machine needs a firmware update, new solid-state drive, or needs replacing altogether, Nicolet Tech can help.

Can Nicolet Tech Protect My Email Systems from Spam?

Surely. Visit our spam and email security service page to learn how properly configured spam filtration and network security systems can protect you and your employees from cybercriminal activity.

How Do I Know If My Antivirus Software is Protecting My Devices?

Having even the most advanced antivirus software installed on your machine isn’t enough to combat the advanced threats facing users today. Your business needs layered protection. Visit our cybersecurity page to learn more about protecting your systems from viruses, malware, and more.